Your AV viewing is currently suspended.
Please ensure you have valid Hathway subscription available.
Please try again after rebooting the box, and contact your local cable operator if you continue to get the same issue (4)
Your box is not receiving signal
hathu@y
SAMSUNG
Answers
Answer:
A) I AM SEEING ERROR 4 ON MY TV SCREEN, WHAT SHOULD I DO?
Please ensure that subscription to your choice of Packages/ Channels is presently valid. Request to keep the Box On & login to Hathway app or Self-care & Click on "refresh Channels".
Alternatively, you may contact your Area supervisor or Local Service provider.
You may also contact on our Helpline number 18004197900 from 6 AM to 12 midnight.
Incase subscription to your choice of Packages/ Channels has passed its due date please make payment accordingly to enjoy uninterrupted service Note:- Please Keep your STB on stand-by mode, while making the payment.
B) I AM SEEING ERROR 14 ON MY TV SCREEN, WHAT SHOULD I DO?
Dear Subscriber, If you are facing this issue please follow the below given steps: i). Please check if the NDS Number mentioned on the Set Top Box and Number reflecting in Diagnostic Screen are same. ii) Please follow the following process to check the NDS number from Diagnostics: In the Hathway remote Press Menu -> press the red button on the remote -> Select System Set up-> enter the password if you have set any else put the default password 0000->Select Diagnostics ->Scroll till you can find - NDS number) Please contact to your local cable operator or Area supervisor, provide the NDS details, and get the service refreshed or you may contact on our helpline number 18004197900 from 6 AM to 12 midnight.
C) I AM SEEING ERROR 1 ON MY TV SCREEN, WHAT SHOULD I DO?
Dear Subscriber, If you are facing this issue please follow the below given steps:
i). Check if the smart card is inserted properly in the Set Top Box (Hathway Logo upper side, chip on the lower side and arrow sign inside).
ii). Remove Smart card from the Set Top Box, clean with cotton/ soft dry cloth & re-insert again properly as guided above.
If you are still facing the problem you may contact your Area supervisor or Local Service provider. You may also contact on our Helpline number 18004197900 from 6 AM to 12 midnight.
D) I AM SEEING ERROR 2 ON MY TV SCREEN, WHAT SHOULD I DO?
Dear Subscriber, If you are facing this issue please follow the below given steps:
i). Check if the smart card is inserted properly in the Set Top Box (Hathway Logo upper side, chip on the lower side and arrow sign inside).
ii). Remove Smart card from the Set Top Box, clean with cotton/ soft dry cloth& re-insert again properly as guided above.
If you are still facing the problem you may contact your Area supervisor or Local Service provider. You may also contact on our Helpline number 18004197900 from 6 AM to 12 midnight.
E) I AM SEEING ERROR 6 ON MY TV SCREEN, WHAT SHOULD I DO?
Dear Subscriber, If you are facing this issue please follow the below given steps:
i). Check if the smart card is inserted properly in the Set Top Box (Hathway Logo upper side, chip on the lower side and arrow sign inside).
ii). Remove Smart card from the Set Top Box, clean with cotton/ soft dry cloth& re-insert again properly as guided above.
If you are still facing the problem you may contact your Area supervisor or Local Service provider. You may also contact on our Helpline number 18004197900 from 6 AM to 12 midnight.