Question

Your boss says, âWhy do I need to tell you what type of learning capability Iâm inter￾ested in? I just want a training program to teach employees how to give good customer service!â Explain to the boss how âgood customer serviceâ can be translated into dif￾ferent learning outcomes. 7. How does practice help learning?

Answer 1

Answer:

• It doesn’t matter what type of establishment you’re in; whether it’s a hotel, supermarket or a restaurant, the impression the staff you’ve employed leave on the customers determines whether they’ll be returning, or whether they’ll be taking their business elsewhere. Essentially, the staff on the floor are the face of the brand and customers rely on them to receive assistance whenever they need it, so here’s how to train staff on good customer service: tips for managers.