Question

Your call center has been closed due to fire damage, forcing the company to route all customer inquiries to a secondary site. You are asked to record this outgoing voice message: “Thank you for calling Walden Corp. You may experience a short period of silence while we connect your call to a customer service representative.” Which of the following describes the mode of communication you used when you recorded that message?
Select one:

a.
Group

b.
Interpersonal

c.
Mass

d.
Public​

Answer 1

Public is the correct answer.