Your father bought a new geyser. It is not heating the water.
Shopkeeper in not helping in solving the problem. Your father wants
to file a complaint in consumer court. What steps he should follow
to file a complaint?
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Answer:
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My father bought a new geyser which is not heating the water. Shopkeeper is not helping in solving the problem. Therefore, my father needs to approach the consumer forum in filing a complaint.
Explanation:
- Ideally a consumer prior to approaching the consumer court directly, should approach the manufacturer/maker and make him aware of the issue.
- If the consumer gets no redressal from the maker then he can approach the consumer court directly. He can file his complaint to the state commission or even with the national commission within a month of purchase.
- The fee of the court is Rs. 5000 that can be submitted through the demand draft and it must be addressed to the Registrar of the National Commission of Consumer Disputes Redressal.
Learn more about consumer forum:
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