Your father has purchased a faulty room heater from a shop. Shopkeeper refused to exchange it. He does not know the procedure to file complaint. Explain him the procedure to file the complaint in consumer protection forum.
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Answer: a. Identify the jurisdiction of the forum- District ,State or National level b. File the complaint before 2 years c. Fill in prescribed format, state the facts and specify the compensation or relief d. Attach bills , copy of registered Affidavit , court fees and affidavit stating the contents are true e. Submit the complaint in consumer court. A copy of complaint is sent to opposite party and court directs the opposing the party to reply within 30-45 days f. Court final order sent to all the parties by registered part Read more on Sarthaks.com - https://www.sarthaks.com/507710/your-father-has-purchased-faulty-room-heater-from-shop-shopkeeper-refused-to-exchange-it
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