Question

Your friend bought a ceiling-fan from an electronic equipments shop. When she
fitted the fan at home, she discovered that it was not functioning. The shopkeeper
now refuses to exchange the fan or return the money. Where and how can your
friend file a complaint to get redressal of her grievance?

Answer 1

Answer:

where shopkeeper return the money

................

Answer 2

Answer:

Where to file a complaint?

If the value of goods and services and the compensation claimed does not exceed Rs. 20

lakh, the complaint can be filed in the District Forum; if it exceeds Rs. 20 lakh but does not

exceed Rs. One crore, the complaint can be filed before the State Commission; and if it

exceeds Rs. One crore, the complaint can be filed before the National Commission.

How to file a complaint?

A complaint can be made in person or by any authorised agent or by post. The complaint

can be written on a plain paper duly supported by documentary evidence in support of the

allegation contained in the complaint. The complaint should clearly specify the relief sought.

It should also contain the nature, description and address of the complainant as well as the

opposite party, and so also the facts relating to the complaint and when and where it

arose.

What are the reliefs available to consumers?

Depending on the nature of complaint the and relief sought by the consumer, and the facts

of the case, the Redressal Forum/Commission may order one or more of the following

reliefs:

(a) Removal of defects from the goods or deficiencies in services in question.

(b) Replacement of the defective goods.

(c) Refund of the price paid.

(d) Award of compensation for loss or injury suffered.

(e) Discontinuance of unfair trade practices or restrictive trade practice or not to repeat

them.

(f) Withdrawal of hazardous or dangerous goods from being offered for sale.

(g) Provision of adequate costs to aggrieved parties.

Time limit for filing the case

The consumer can file the complaint within two years from the date on which the cause of

action had arisen. However, it may be admitted even after the lapse of two years if sufficient

cause is shown for the delay.

Time limit for deciding the case

Every complaint must be disposed off as speedily as possible within a period of three