Your team shared my money will be refunded in 24 hours! I still haven't gotten it back!
how would you respond to the following escalation query?
Answers
Answered by
20
In customer service, the term escalation refers to the action whereby the contact details of a customer are sent on to a more experienced or skilled agent.
It might occur because an agent is relatively new, and therefore doesn't have the required experience to handle a certain issue.
In this case i will ask my team about the issue. And i will use the first paragraph to talk about my history with the company to remind them that i am important business partner.
Outline why the situation has escalated. And i will explain why i think what has happened is not acceptable.And i will keep it from getting too personal and leave softer phrasing out.
Answered by
0
Answer:
Your team shared my money will be refunded in 24 hours! I still haven't gotten it back!
Similar questions