YouYou are Sujal /Sujata of Pragya Public School , Nagal ,Punjab who had arranged a trip for fifty students to Nanital in summer vacations for ten days with ‘Mount Travels and Tourism ’ The arrangements done by the travel agency were far below standard .The accommodation and food facilities were inferior in quality .Write a letter of complaint to the director of the agency to stop duping tourists with false promises as it tarnishes the image of locals . (100-120 words)
Answers
Pragya Public School
Nangal
Punjab
The Director
Mount Travels and tourism
Mall Road
Ludhiana
February 19, 2018
Subject: Poor quality false promises
Sir:
Quite regrettably I am bringing to your notice the poor standard of services provided to you customers by your agency. Your company promises heaven but delivers hell in reality. I myself am the victim of your duping. I bought a trip for 50 students to Nainital in summer vacations for 10 days from your agency at the whopping cost. At the time of booking I was assured I would get 4 star lodging, boarding, and luxurious transport facilities. However, I was deeply aggrieved at the sub-standard and low quality of the facilities provided. Neither the hotels were 4 star, nor the food was up to the mark. As far as the transport facilities provided, the least said the better.
I appeal to you to stop duping your customers as it tarnishes the image of the local people. You are responsible for the inconvenience faced by all the tourists; not the local people of the places where you send your customers for travel. I have already complained against you to the central Tourism Ministry. I hope you will mend your ways to avoid being brought to justice.
Yours truly,
SujalThe Director
Mount Travels and tourism
Nagal, Punjab
Respected Sir,
It is deeply regretted to say that in future we wouĺd never approach to your esteemed agency for any tour package.Trusting your agent for a good service was our fault.We clearly informed that we àre a group of fifty students going to nainitaal,but the
services were very poor.The rooms were low standard and dirty.The food served was very bad.When parents are sending their children they expect the children to enjoy and not suffer.Kindly stop giving fake promises.It is your responsibility to provide services as high as you charge prices.The local caterers and other people are not responsible.
Thanking You
Sujata
Pragya public school
Nagal
Punjab