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A family booked a trip to Kerala through XYZ pvt ltd. The review of XYZ pvt Ltd was excellent hence the family just relied on the services of the travel firm. On reaching Kochi they found that the hotel was a 3 star hotel while they expected a 5 star hotel booking. On enquiring, the travel company said that they have given all the details to them prior to travelling. What should the family do?
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Answer: Consult the travel company and request them to make an arrangement in some good hotel.
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