1. Discuss the fundamentals of providing excellent services to the tourism and hospitality industry?
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Answers
Answer:
The hospitality industry isn't without competition. There are tens of thousands of hospitality businesses throughout the country and abroad. However, hospitality businesses can differentiate themselves from their competitors by offering exceptional, positive customer service. When a customer has an excellent experience with a business, he or she will remember that business, thereby increasing the chance of future purchases.
Explanation:
Hospitality businesses that offer poor customer service will experience fewer sales, both from new and existing customers alike -- but you might be surprised to learn the true cost of poor customer service. According to a study conducted by Accenture, poor customer service costs businesses $1.6 trillion each year.
Hospitality businesses, in particular, thrive on solid customer relations. This makes customer service training vital across the entire sector. If your customers are not satisfied with their experience, this could have far reaching affects throughout your company.