1. Experts say that what customers buy in the name of herbal cosmetics is often the same
synthetic cosmetic with a herb or two added, which works to lure customers. A product that says
it is 100% natural may be misleading in the sense that it’s difficult to stabilize a fully natural
base and is always quite expensive, requiring advanced technology. The desired shelf life of a
product is expected to be at least two years, but that of a purely herbal product would be
restricted to about six months. Also, the product won’t be aesthetically appealing as a synthetic
product. Hence manufacturers of herbal products have to include synthetic base ingredients to
balance the formula.
2. Herbal ingredients might also cause allergies as they may contain a large number of constituents
which may be allergic to that user. Thus the concept of using ‘total extracts’ may be harmful, because
there are several o
ther ingredients going into the product. Also, things like pH need to be considered before using
it.
3. According to the law experts, customers suing someone is considered extreme. Given the legal
system in India and the long-drawn litigation process, consumers tend to pursue legal action
against manufacturers/distributors in the event of any problem. However, with the dawn of
consumer forums and more effective laws protecting the interests of the consumers, the trend is
slowly moving towards this direction. this passage question answer
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