Question

1. Explain the concept of customer satisfaction and customer value with example.

Answer 1

Explanation:

Essentially, value is when a consumer perceives that they will get a good deal from the company, brand, product or service. ... Customer satisfaction, on the other hand, occurs after the consumer has become a customer. That means they have purchased the product or have had dealings with a service firm with.

Answer 2

Explanation:

Essentially, value is when a consumer perceives that they will get a good deal from the company, brand, product or service. ... Customer satisfaction, on the other hand, occurs after the consumer has become a customer. That means they have purchased the product or have had dealings with a service firm with.

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