Question

15. Which of the following statements is correct? 1) All processes should have an owner 2) A process takes one or more inputs and turns them into defined outputs, such as process reports and reviews 3) All processes objectives must be defined in measurable terms 4) All processes must have an objective

1) 1 and 2 only
2) 1, 2 and 4
3) 2 and 4 only
4) All of the above

Answer 1

Answer:

Explanation:

4 - All of the above.

Answer 2

All of the above. (Option 4)

• It is true that all processes must have an owner, that a process takes one or more inputs and converts them into specified outputs such as process reports and reviews, that all process objectives must be described in quantifiable terms, and that all processes must have an aim.
• In the framework of ITIL, or the Information Technology Infrastructure Library, all of these claims are correct.
• The Information Technology Infrastructure Library is a collection of specific practices for IT operations such as IT service management and IT asset management that are aimed at aligning IT services with business demands.