Question

19. You are working as a receptionist in a big hotel. You have received the following complaints from the guests. Read the complaints and write suitable replies. Be polite and tactful : 6 (a) G : The pillow covers and the bedsheet are shabby. Please have them changed fast. (b) G : The air-conditioner in my room is not functioning properly. Please send your technician to have it fixed. (c) G : I am sorry to say that the food which I was served in the breakfast was substandard. The bread was stale. Will you do something about it? (d) G : The television set in my room is not working at all. Please have it replaced before 8:00 p.m. (e) G : The room has not been cleaned properly. There is lot of dust on the furniture. Please send the room attendant. (f) G : Both taps in my bathroom are leaking. Please have it repaired fast.

Answer 1

Answer:

we say "Sorry sir/maam, we will get it done as soon as possible. Sorry for the inconvenience caused. Thank you for staying at our hotel."