20 page project on consumers awareness
Answers
Explanation:
Introductionh
We buy a variety of goods and services in our day-to-day life. Whatever we buy wepay for it and derive satisfaction from its consumption and use. But sometimes wedo not feel satisfied with the product we buy. This may be on account of poor quality ofthe product, overcharging by the shopkeeper, lower quantity of contents, misleadingadvertisement, and so on.
Meaning of Consumer
A consumer is a person who consumes or uses any goods or services.Goods may be consumables like wheat flour, salt, sugar, fruit etc. or durable items liketelevision, refrigerator, toaster, mixer, bicycle etc. Services refer to items like electricity,cooking gas, telephone, transportation, film show etc. Normally, it is the consumption oruse of go
ods and services that makes the person to be called as „consumer‟. But in the
eyes of law, both the person who buys any goods or hires any service for consideration(price) and the one who uses such goods and services with the approval of the buyer aretermed as consumers. For example, when your father buys apple for you and you consumethem, your father as well as yourself are treated as consumers. The same thing applies tohiring a taxi to go to your school. In other words, even the buyer of goods and serviceswhether he uses them himself or purchases them for consumption or use by some otherperson(s) is treated as consumer in the eyes of law. However, a person who buys goodsfor resale (like wholesaler, retailer, etc.) or for any commercial purpose is not treated asconsumer.Under the Consumer Protection Act 1986, the word
Consumer
has been defined separatelyfor the purpose of goods and services.
(a) For the purpose of goods, a consumer means (i) one who buysany goods for consideration; and (ii) any user of such goodsother than the person who actually buys it, provided such use ismade with the approval of the buyer.
(The expression ‘consumer’ does not include a person who
obtains such goods for resale or for any commercial purpose.)(b) For the purpose of services, a consumer means (i) one who hiresany service or services for consideration; and (ii) any beneficiaryof such service(s) provided the service is availed with theapproval of such person.
Concept of Consumer Protectionand Common Malpractices
Consumer protection means safeguarding the interest and rights of consumers. In otherwords, it refers to the measures adopted for the protection of consumers from unscrupulousand unethical malpractices by the business and to provide them speedy redressal of theirgrievances. The most common business malpractices leading to consumer exploitation aregiven below:(a) Sale of adulterated goods i.e., adding something inferior to the product being sold.(b) Sale of spurious goods i.e., selling something of little value instead of the real product.(c) Sale of sub-standard goods i.e., sale of goods which do not confirm to prescribed
quality standards.(d) Sale of duplicate goods.(e) Use of false weights and measures leading to underweight.(f) Hoarding and black-marketing leading to scarcity and rise in price.(g) Charging more than the Maximum Retail Price (MRP) fixed for the product.(h) Supply of defective goods.(i) Misleading advertisements i.e., advertisements falsely claiming a product or serviceto be of superior quality, grade or standard.(j) Supply of inferior services i.e., quality of service lower than the quality agreed upon.The above instances show the exploitation of consumers in the context of goods and services. So themeasures adopted by the government or non-government organisations (NGOs) for safeguarding theinterests of the consumers constitute consumer protection.
Need for Consumer Protection
(a) Social Responsibility
The business must be guided by certain social and ethical norms. It is the moralresponsibility of the business to serve the interest of consumers. Keeping in line withthis principle, it is the duty of producers and traders to provide right quality andquantity of goods at fair prices to the consumers.
(b) Increasing Awareness
The consumers are becoming more mature and conscious of their rights against themalpractices by the business. There are many consumer organisations and associationswho are making efforts to build consumer awareness, taking up their cases at variouslevels and helping them to enforce their rights.
(c) Consumer Satisfaction
Father of the Nation Mahatma Gandhi had once given a call to manufactures and
traders to “
treat your consumers as god
PLEASE MARK AS BRAINIEST.
Project On Consumer Awareness :-
Acknowledgment :-
I am very thankful to the teacher "name" for providing necessary information regarding the project and also for her support in completing this project.
Certificate :-
This is to certify that I "name" of class X (2018-19) has successfully completed the project on "Consumer Awareness" under the guidance of "teacher's name".
Index :-
Keep the contents like -
Who is a consumer
Consumer Rights
Consumer Responsibilities
Consumer Awareness
Consumer Protection Act .. Etc.....
Consumer :-
Consumer is a person who purchases goods and/or services for personal use.
Consumer take decisions whether to buy the product or not.
Consumer can influenced by marketing advertisements.
Consumer Rights :-
a) Right to safety
b) Right to information
c) Right to choose
d) Right to heard
e) Right to consumer education
Consumer Responsibilities :-
Consumer should be aware of his/her rights under consumer protection act.
Consumers should be aware of the product which they are going to buy.
Consumers should check for the standard marks like Hallmark or ISI.
Consumer Awareness :-
Consumer Awareness is making the consumers aware of their rights.
It is making the consumer aware of the information about good and/or services, products.
Consumer Protection Act - 1986
The Consumer Protection Bill was introduced in Loksabha on 5th December 1986 in order to provide better protection of the interests of the consumer.