Question

3. Review this IM exchange and explain how the salesperson could have responded more effectively to the customer.
Customer: My name is Sara and I bought a vacuum cleaner from you after you did a demonstration at my house.
Salesperson: Yes-how can I help you?
Customer: The machine keeps shutting off after I have used it for just a few minutes.
Salesperson: Oh that's normal.
Customer: Really? But what do I do about that?
Salesperson: Nothing-that's the way the machine is built to prevent the motor from heating up.
Customer: You mean I have to live with this problem?
Salesperson: Yes.
Customer: But I have a big house and very little time to do my cleaning. I can't be waiting for the machine to cool down every few minutes.
Salesperson: Sorry, I can't do anything about it.
Customer: But why didn't you tell me about this during the demonstration?
Salesperson: It's in the manual.

Answer 1

Explanation:

explain how the salesperson could have responded more effectively to the customer.

Customer: My name is Sara and I bought a vacuum cleaner from you after you did a demonstration at my house.

Salesperson: Yes-how can I help you?

Customer: The machine keeps shutting off after I have used it for just a few minutes