Question

5. You are Chitra/Chirag Chandra. You were instrumental in choosing the travel agency for your class excursion. The agency claimed to offer the best service to customers but your excursion was spoiled by lack of comfortable accommodation and transport. In spite of charging each student a high amount, unhygienic hotel dormitories and stale food were provided to you. When your teachers complained to the escort, he spoke to them rudely. Write to the Sterling Travel Agency, 123, Heritage Place, T.S. Road, Samba-200 032 complaining about their poor service.​

Answer 1

Explanation:

Describe the key characteristics of the travel services sector

Define key travel services terminology

Differentiate between types of reservation systems and booking channels

Discuss the impacts of online travel agents on consumers and the sector

Identify key travel services and organizations in Canada and British Columbia

Explain the importance of additional tourism services not covered under NAICS

Describe key trends and issues in travel services worldwide