8. Scenario 2:
You are a Service Representative with The
Sunlife Insurance, due to change in the
government policies, you require the National
Insurance Number of all the existing
customers. Write an email to Mr. John Morgan,
requesting him to provide us with his National
Insurance Number, either through an email or
over the phone. You have tried to contact him
over the phone to get the details, but have been
unsuccessful in doing so.
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