Question

A call center is using the metric of average time per call when rewarding employees
In order to keep their average time low, employees are hanging up on customers
when they think that the call will take too long to answer.
In a department store, salespeople are rewarded based on their sales volume. The
problem is, they are giving substantial discounts and pressuring customers to make
unnecessary purchases.
All employees at a factory are receiving a large bonus if there are no reported injurie
for six months. As a result, some employees are hiding their injuries so that they do
not cause others to lose their bonus.
Discuss and answer the following questions:
1) What are the reasons for the negative consequences of these bonus schemes?
2) Modify these schemes to solve the problems. Describe the revised plan.
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Answer 1

Answer:

According to McKinsey proposals, offering VRS to employees was the part of the restructuring plan. Do you think VRS is sufficient without restructuring or vice-versa? Comment.

Explanation:

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