A customer of water purifier was asking about the differences between 12 month and 24 month service options. The type of information asked is:
Performance data and specifications
Maintenance and Service contracts
Price and Delivery
Product development and quality improvement
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The information asked is Maintenance and Service contracts
- Many companies use a maintenance and service contract, which is a contract between the company and customer, establishing an agreement that one will maintain an product owned by the other.
- The agreement also focuses on servicing the equipment in case of a damage for a specified period of time.
- Since, the customer is asking the difference between the terms of service for 12 and 24 months, this states that he wishes to know the maintenance and service contract offered by the company.
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