A major insurance company handled all recruiting, screening
and training processes for data entry/customer service
representatives. Their competitor was attracting most of the
qualified, potential employees in their market. Recruiting was
made even more difficult by the strong economy and the ‘jobseeker’s
market.’ This resulted in the client having to choose
from candidates who had the ‘soft’ skills needed for the job, but
lacked the proper ‘hard’ skills and training.
Questions
1. As an HR manager what problems do you see in the
company?
2. How do you think it can be resolved?
Answers
SOLUTION :
As a HR manager ,I see the following problems in the company :
(i)People lacking skills for data entry and customer service.
(ii)Lack of provision of incentive based schemes.
(iii)Lot of money is needed to train the employees.
The HR manager may resolve the situation in the following manner :
(i) The HR manager should appoint Fresh graduates.
(ii) The HR manager should appoint promising candidates who are well trained in data entry and customer service.
(iii) The HR manager should decide appropriate compensation package.
HOPE THIS ANSWER WILL HELP YOU…
Explanation:
0
Global Expert answered this
1. The following problems are faced by the company.
i. As the competitors attracted most of the qualified candidates, there is dearth of good qualified potential employees in the company.
ii. The employees in the company lack the required hard skills, which in turn results in poor performance.