Question

A programmer creates a bot that uses artificial intelligence to scan the text of customer feedback e-mails. The bot analyzes the wording in the e-mails to determine whether they are positive or negative, and then accordingly routes the e-mails to customer service representatives for follow-up.
Which technique is illustrated here?

- Voice Recognition
- Feedback Analysis
- Digital Workers
- Sentiment Analysis

Answer 1

Answer:

Digital Workers

Explanation:

Because its a program for phone

Answer 2

Sentiment Analysis is a technique in which a programmer creates a bot that uses artificial intelligence to scan the text of customer feedback e-mails. The bot analyzes the wording in the e-mails to determine whether they are positive or negative, and then accordingly routes the e-mails to customer service representatives for follow-up.

Sentiment analysis use for AI:

• Machine-learned sentiment analysis processes of a text analytics API are significantly reliant on market research for purposes like brand awareness campaigns, product enhancement, customer experience, brand monitoring, voice of the employee, and similar.
• Or, to put it another way, understanding the audience's attitudes toward various parts of a business, whether they are good, negative, or neutral.
• AI-based solutions have quickly eliminated the need for manual large data analysis for this type of operation.
• In order to obtain more specific data, brands are deciding to rely on systems that are driven by (natural language processing, or NLP).

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