A programmer creates a bot that uses Artificial Intelligence to scan the text of customer feedback emails. The bot analyzes the wording in the emails to determine whether they are positive or negative, and then accordingly routes the emails to customer service representatives for follow-up.
Which technique is illustrated here?
Answers
Answered by
37
Answer:
Sentiment analysis
Explanation:
Sentiment analysis
Computer bots can differentiate between positive and negative reviews by :
Analysing the words that have been used by the feedback client. This requires a huge database where robot can compare written words with good and bad remark words. This comes under sentiment analysis
Another way of doing the same task is to look at the review ranking or stars which is an easier way. The more the stars on the review the better is the feedback
Answered by
0
Answer:
- As per the question, we are expected to find out the method through which and a bot will analyse whether a email is positive or negative.
- So the method that is used in this kind of analysis is called sentiment analysis.
- In this analysis bots match the given data from the email in this case with the set of words in the database like not, never, don't, these all words fall in the category of negative words and hence by matching the words on the database with the and the email it will categories the email into a negative or positive letter.
- So for this artificial intelligence is used and a set of database is used and this process of doing so is called sentiment analysis.
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