A sales manager sends this email: "An order just arrived at my client and the print doesn't match the proof that the client approved for the order. They want us to re-print the order." How would you respond to that email?
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I would first say sorry to them
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Dear Derek,
This is quite strange that the print is not matching the proof regarding the placement of the order.
I, on the behalf of the Fedex Printing Private Limited would recheck the order and verify all the documents to find out the reason for this misprinting.
Once the fault is assessed, we will get back to you soon. Sorry for the inconvenience created.
Rick
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