Question

A TCS business operations team required to meet 98% SLA in FY 2017'18 to avoid non-compliance penalty which must be a part of

Answer 1

A TCS business operations team required to meet 98% SLA in FY 2017 and 2018 to avoid the non compliance penalty which is a part of Architecture Monitoring .

There are various layers of architecture monitoring:

• Customer Experience and Management
• Application performance management
• Synthetic transactions.
• Manager of managers.
• Elemement management Systems.