Advice on how they should conduct the whole exercise of gathering feedback from their customers?
Answers
Gathering feedback from customers is very essential part of every business. There are no. of ways for collecting feedback from customers. Here are a few best ways of them which i advise you for gathering feedback from customers.
1. Put a Feedback Button on Your Website.
2. Offer an Incentive.
3. Use Live Chat.
4. Ask for Feedback at the Right Place and Time.
5. Find Out Why They're Abandoning Your Site.
6. Ask Customers to Self-Select Their Interests.
There are various methods which can be utilized for the purpose of conducting the whole exercise of gathering feedback from their customers.
These methods include, survey email send to clients seeking specific queries.
Utilizing the reviews section on the website is another method of gathering feedback from customers.
But these exercises must appear quite natural and not forced for the customers.