Question

Ahmed is a customer representative working in a reputable organization. Ahmed smiles and acts politely towards a customer at his checkout, even though he really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Ahmed displays and the emotions he is actually experiencing? Is it good or bad? Justify with an example

Answer 1

Explanation:

can we be friends if can then thanks my 20 ♥️ answer and I will inbox you

Answer 2

We are provided with the information that a customer representative acts politely towards the customer even though he dislikes him and we are asked the term of the behavior. The term for this sort of behavior is emotional labor.

• The emotions that Ahmed displays and the emotions he actually experiences are different.
• So this type of behavior is called emotional labor.
• Emotional labor is the regulation of feeling toward a preference for work that the employer should not have to give a bad attitude toward customers.
• This type of behavior has a negative influence on individuals.
• This sort of behavior is very essential for the employees of the organization.
• So this sort of behavior expects us to have the feelings stored inside us so it may affect us in the long term.
• So if it is towards the customer it is better than the employee bears it but if it long terms with the bosses then it will be better than he changes his job.
• For example, Rajan may just be a customer so it will be better if Ahmed can bear his emotions for a little time. If Rajan was Ahmed's boss it will be better for him to change his job.

PROJECT CODE: #SPJ2

For more questions on labor refer to:

https://brainly.in/question/22401431

https://brainly.in/question/6708185