Question

An existing customer has called Blake complanning about a lack of communication since his website was setup by the company. He is requesting a complete refund. What is the best course of action Blake should take?
1. Remind the customer that the company does not offer refunds.
2. Argue with the customer advising that he should have called weeks ago if there was a problem.
3. Immediately escalate the problem to the management.
4. Take a message and have someone call back when convenient.

Answer 1

Database (Data) Tier − At this tier, the database