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ANSWER :
P.S. Consultancy Sevices
M.G. Marg
Chennai
27th of April , 2020
To
Furniture World,
Chennai
Sub : Complaint regarding quality of products
Sir,
This is with reference to to product no TES/2087 , we had brought office furniture from your showroom on 27th of February 2020.
I wanted to say that most of the items sent by you are of poor quality . Within a span of just two months there are creaking and springs from the sofa came out .
The wood on the table has started chopping of at different places .
For the seven almirahs are
broken as their handles are loose and they are not even stable.
I had bought this furniture with the assurance that the furniture would be of good quality but what I got is quite contrary to that . The terms and conditions as mentioned in the invoice state that any kind of defects in within three months of purchase will lead to replacement of the items I would request you to have this faulty lot replaced at the earliest to avoid further disappointment to us .
Thanking You ,
Priya Chaudhary