Question

Appu is a wholesale dealer in oil. But Appu sells adulteraTed oil. One of his customers , Mrs Vernacular, complained to the consumer Forum. The shop was sealed after the case was lodged against him. What values would you associate with Mrs. Veena's action?

Answer 1

The values associated with Veena's action are responsibility, fairness and integrity.

• Consumer awareness is the act of making informed decisions about commodities. It includes ensuring that customer is conscious of the various commodities, services, and their own rights.
• In the given case Veena was well informed about her consumer rights and thus made a complaint regarding the adulterated oil.
• There are several values that could be associated with Veena's action. These are -

1. Responsibility: She ensured that she was not being cheated or misled by the wholesale dealer and protected herself and others from the potential harm of consuming adulterated oil.
2. Integrity: She demonstrated integrity by speaking up and taking action against the wrongdoings of the wholesale dealer, rather than remaining silent or turning a blind eye to the issue.
3. Fairness: Her action can be seen as promoting fairness and justice, as she sought to hold the wholesale dealer accountable for his actions and to prevent him from exploiting or harming others by selling adulterated products.

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