Question

Are external performance measure

Answer 1

External performance measures typically ask relevant external groups to evaluate various program activities – usually through surveys of individuals within these groups – related to the services they have experienced (such as percep- tions of customer service delivered, perceptions of the ease or efficiency .

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Answer 2

Answer:

External performance measures typically ask relevant external groups to evaluate various program activities – usually through surveys of individuals within these groups – related to the services they have experienced (such as percep- tions of customer service delivered, perceptions of the ease or efficiency of application processes, the accessibility of information disseminated, etc.).