Question

Are quality techniques in the service industry well developed or fairly immature?If you believe they are immature, why do you think this is the case.Justify your answer.​

Answer 1

The quality techniques in the service industry of India are quite immature.

• In India, the quality techniques in service industries are immature because they still have a need to reduce failure demand.

• These industries should have to conduct service blueprint exercises to make improvements in their service.

• They have to make their processes efficient and time-effective.