As George House, Vice-President of Finance, and Helen Robbins, controller, walked into
the office of Kappa Corporation, they were met with the following outburst from the
company's top officer.
"Why doesn't someone tell me things? Why can't I know what is going on around here?
Why am I kept in the dark? No one informs me about how the company is doing, and I never
seem to hear of our problems until they become crises. Now, I want you both to work out a
system for keeping me informed, and I want to know by next Monday how you will do it. I am
tired of being isolated from the things I must know if I am to take responsibility for this
company".
After George House had left Mr. Barnes's office, he turned to his controller and muttered,
"'That silly boy! Everything he wants to know or could possibly want to know is in that stack
of reports on the table in back of his desk".
1. Who was right - Adrian Barnes or George House? Was Barnes getting information?
2. What would you do to make sure that the chairperson did get the information he needed
for control purposes?
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