Question

Assume that you are a manager at an agency and that Maria, a training co-ordinator, is one of your staff members. Maria started working for your agency about 15 months ago and her job basically involves co-ordinating all the agency training and doing some additional research to support you (see the attached job description). Assume that you sat down with Maria during her first week on the job to discuss her job description and to further clarify her job expectations. Unfortunately, for the next few months you had little opportunity to work directly with Maria since you became extremely busy with a high profile project for your Executive Director and then had to take several weeks off for some surgery.

This meant that at the end of Marias probation period you didnt have much opportunity to review her performance or give her much feedback. However, since there didnt seem to be any serious problems in this respect, she passed the probation period and you set some preliminary goals for the next year. These goals were as follows:

To maintain current levels of client satisfaction
To improve research skills
To avoid tardiness

Whenever you had the chance to do so, you have spoken with Maria informally about her progress in achieving these goals, but unfortunately because of your own job pressures you havent spent as much time on this as you had hoped. However, it is now time to sit down with Maria again and hold a formal performance appraisal discussion.

Youre feeling a bit nervous about the whole thing since you know that you have been remiss in connecting with Maria on a regular basis. She seems quite capable, however, so you really havent had a need to give her more direction or do much hand-holding.

Initially, Maria had few problems with being late, but that seems to have been related to some personal issues at the time, and a misunderstanding on Maria’s part of your expectations of her role in the training set-up. From the beginning, however, she also seemed to be doing quite a good job with client servicethough here again she seemed to have few problems at the start. It wasnt for lack of interest or enthusiasm on her part thoughthere were just some changes that the agency made which werent well communicated to your clients and other agencies, so Maria bore the brunt of some of their anger and confusion.

The one area that seems to be a problem is in the research support that she should be giving you. She hasnt shown any initiative in this area at allat least not since some of her early days on the job, when she tried to do a few things and didnt really handle them as you would have liked. In truth the real problem could be the fact that you just havent had time to sit down with her and discuss this in any detail. So today will be a good opportunity. Prepare a Role Play/ Simulation activity through which you sit with Maria and motivate her for better performance.

You hope things go well todayMaria is a nice-enough young woman, and overall you are quite pleased with her work. Youve had a few people in this job previously and it would be difficult to have to replace her.​

Answer 1

Answer:

a very good paragraph. thanks

Explanation:

keep it up.