Assume you are a Team Lead for a team of 10 Telesales executives. One of your team members comes across a furious customer who responds inappropriately on the call. Write an email to this Telesales executive appreciating his way of handling the customer.
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Email to appreciate the executive.
From - [email protected]
To - [email protected]
Subject - Appreciation for good behaviour.
Satya,
I came to know about the customer who responded inappropriately on the information call. I appreciate your technique of handling this customer with ease and in a mannerly way.
Keep up the good work. The company will take strict action against the customer and he might get banned from our offers.
Regards,
Samar Fatima,
Team Lead.
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