autobiography of a mobile in pandemic
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The Indian government has taken stern measures to control the coronavirus that is haunting the planet - a 21-day lockdown that has forced everyone in India, all 1.3 billion of us, to stay indoors and avoid all social contact. This is a harsh measure to counter the difficult times we are in.
It is in these times that some amongst us are more vulnerable than others. We read about news of migrant workers all over India who are facing the greatest challenge- they are away from home and don't have an 'indoors' that they can stay locked in. As all means of transport have also disappeared off the streets they have had to embark on massive treks, sometimes walking over 200 kilometres to reach home. They are prodded, beaten, hosed and bullied by policemen and officials across their journeys. Then there are the elderly, the disabled, the pregnant, who need support and medical attention and cannot have it, as they have to remain confined.
The mobile phone remains as one of the few devices that allows people to connect, across distances, across homes, leaping over barriers. Mobile phones enable people to talk to others in remote locations, inquire about facilities, be able to ask for help, make payments, be entertained, and much more. Mobile phones are available to over 90% of our population, though smart phones are available to only 32%. This implies that only about a third of our population can access the full services and features available on the internet, though most of our population has access to basic wireless connectivity.
Based on our research, we put forward a few recommendations for the government and agencies to keep in mind to enable people to rely on mobile phones and mobile payment technologies.
First, migrant workers around the world rely on mobile phones to call and keep in touch with their families. There is much academic research that shows how important it is for migrants to be able to talk to their families on a regular basis, to speak in their own language and discuss their problems. Mobile phones are also useful for making payments to shops and for services, without having to touch cash. It is with this in mind we recommend that governments ensure that migrants forced onto the streets, are cared for, first through adequate provision of food, shelter and medical needs, followed by them being able to charge their phones and make calls. Mobile services should not be affected, and where possible, free battery recharging stations may be set up.
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