Question

Bharat Engineering Works specializes in the installation of heating and air conditioning equipment in a metropolitan area of about one million people. Although the company usually installs nationally known equipment, it engages in limited manufacturing of certain components needed for commercial installations. Since it was established about forty years ago, the company has earned a reputation for quality work. Mr. Kumar has been with the company as sales representatives for two years. During this period he believes that the company has missed a number of opportunities to obtain lucrative contracts because of the conditions under which he is forced to operate. Particularly in the case of commercial installations, he does not have the authority to make any decision or commitments during preliminary contract negotiations. He has to postpone discussion of price, completion time and credit terms until after each of the technical experts in these areas has studied the job and made formal commitments. By this time, a competing firm already completes negotiations and gets the contract. Mr. Kumar consider this a continuing problem, and feels hampered. Q1. Discuss the problems mentioned in the case.


what can be done on a company wide basis to improve the situation in the case?​

Answer 1

Answer:

The demand to improve your business continues to increase as expectations change, new technologies emerge and competition grows. An effective way to establish continual improvement within your organization is to conduct regular business process improvements (BPI).

Business processes can be informal or formal and touch a variety of company functions: information technology, employee development and training, customer service satisfaction, etc. Regardless of the process you are trying to enhance, the improvement procedure follows a similar path. Today’s post will cover the four steps in the business process improvement cycle.