Question

Bob is a secretary for the local credit bureau. He is responsible for keeping good will between the bureau and its customers. When he answered the telephone one day, a man’s voice demanded to talk to the head of the office. Bob told him that he was not in the office and asked if he can be of any help. The man answered in a loud voice, using abusive language. Bob put the receiver down with a bang. The telephone rang, but he refused to answer. This is not the first time Bob has done this and the manager wants to talk with Bob about his behavior with an HRD representative present. What should the HRD representative do?

Answer 1

Answer:

is a secretary for the local credit bureau. He is responsible for keeping good will between the bureau and its customers. When he answered the telephone one day, a man’s voice demanded to talk to the head of the office. Bob told him that he was not in the office and asked if he can be of any help. The man answered in a loud voice, using abusive language. Bob put the receiver down with a bang. The telephone rang, but he refused to answer. This is not the first time Bob has done this and the manager wants to talk with Bob about his behavior with an HRD representative present. What should the HRD representative do?

Answer 2

Explanation:

✳Answer✳

✳Is a secretary for the local credit bureau.✳