Case study 1
The Consumer Protection Act, 1986 (COPRA) was an Act of the Parliament of
India enacted in 1986 to protect the interests of consumers in India. It was replaced by
the Consumer Protection Act, 2019. It was made for the establishment of consumer
councils and other authorities for the settlement of consumer's grievances and matters
connected there with it. The act was passed in Assembly in October 1986 and came into
force on December 24, 1986. The statute on the right was made before this COPRA act.
This Act is regarded as the 'Magna carta' in the field of consumer protection for
checking unfair trade practices, ‘defects in goods’ and ‘deficiencies in services’ as far as
India is concerned. It has led to the establishment of a widespread network of consumer
forums and appellate courts all over India. It has significantly impacted how businesses
approach consumer complaints and have empowered consumers to a greater extent.
Answer the following questions
1) What is the extent and coverage of this act?
2) Who can file a complaint as per this act?
3) What constitutes a complaint?
4) Where can one file a complaint?
5) How can one file a complaint?
Answers
Answer:
Case study 1
The Consumer Protection Act, 1986 (COPRA) was an Act of the Parliament of
India enacted in 1986 to protect the interests of consumers in India. It was replaced by
the Consumer Protection Act, 2019. It was made for the establishment of consumer
councils and other authorities for the settlement of consumer's grievances and matters
connected there with it. The act was passed in Assembly in October 1986 and came into
force on December 24, 1986. The statute on the right was made before this COPRA act.
This Act is regarded as the 'Magna carta' in the field of consumer protection for
checking unfair trade practices, ‘defects in goods’ and ‘deficiencies in services’ as far as
India is concerned. It has led to the establishment of a widespread network of consumer
forums and appellate courts all over India. It has significantly impacted how businesses
approach consumer complaints and have empowered consumers to a greater extent.
Answer the following questions
1) What is the extent and coverage of this act?
2) Who can file a complaint as per this act?
3) What constitutes a complaint?
4) Where can one file a complaint?
5) How can one file a complaint?
Explanation:
Case study 1
The Consumer Protection Act, 1986 (COPRA) was an Act of the Parliament of
India enacted in 1986 to protect the interests of consumers in India. It was replaced by
the Consumer Protection Act, 2019. It was made for the establishment of consumer
councils and other authorities for the settlement of consumer's grievances and matters
connected there with it. The act was passed in Assembly in October 1986 and came into
force on December 24, 1986. The statute on the right was made before this COPRA act.
This Act is regarded as the 'Magna carta' in the field of consumer protection for
checking unfair trade practices, ‘defects in goods’ and ‘deficiencies in services’ as far as
India is concerned. It has led to the establishment of a widespread network of consumer
forums and appellate courts all over India. It has significantly impacted how businesses
approach consumer complaints and have empowered consumers to a greater extent.
Answer the following questions
1) What is the extent and coverage of this act?
2) Who can file a complaint as per this act?
3) What constitutes a complaint?
4) Where can one file a complaint?
5) How can one file a complaint?Maa CHUDA