Question

Case study as one incident of violation of consumer rights and the decision of consumer court

Answer 1

Explanation:

• Purchasing or recruiting goods and services has become an inevitable part of our everyday existence. This decision to make a transaction or employ such service is essentially based on trust, lacking which can trigger anything from a monetary loss to physical harm, more often than not to the customers.
• The object of the Consumer Protection Act, 1986 (hereinafter referred to as CPA) is to provide timely redress for such a breach of trust or negligence.
• Over the years, these tribunals have developed a better interpretation of the CPA along with the apex court, thus ensuring a proper equilibrium is found between both sides' demands.

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