class 9 computer notes cbse chapter green skill
Answers
Explanation:
Discuss the above dialogue with your partner. Pay attention to the following points-
What is the first person trying to communicate? Is she being offensive or concerned?
How does the second person respond? Do you think she is justified in her response?
What does this conversation convey to you about the communication?
In reality, Asha wanted to discuss a personal issue with Sunita and was hoping to get
some time to do this. But this need was not articulated. Sunita took offence at the
remarks and failed to understand the reason behind the colleagues' statement.
Whose fault was it? Surely, Asha should have stated clearly that she wanted to know
when Sunita would be free, so she could discuss the matter with her.
All of us can remember situations where we have felt misunderstood or have not
been able to fully comprehend the other person. This is because the process of
making meaning is internal to each communicator. In effective communication it is
essential that our messages are understood the way they were meant in the first
place.
Recapitulation
In this part of the lesson you have learn that in every aspect of life, especially at the
work place, communication plays a very important role. It is successful if the
message is conveyed correctly and also received correctly. Action taken by the
receiver based on the instructions must be as expected by the sender or message
giver. This becomes evident from the response of the message receiver.
Lesson 2.3 : The Communication Process
By now it must be clear that the goal of communication is to convey information. The
understanding of that information —from one person or group to another person or
group- completes the cycle.
This communication process is divided into three basic components: A sender
transmits a message through a channel to the receiver. The figure given below
explains it very clearly through an elaborate model.
The sender first develops an idea, which is composed into a message and then