Communication skills full chapter question answer
Answers
Answer:
Communication Skills Multiple Choice Questions and Answers
1. Which of the following is NOT an element of communication within the communication process cycle?
(a) Channel
(b) Receiver
(c) Sender
(d) T ime
2. You need to apply for leave at work? Which method of communication will you use?
(a) e -mail
(b) Poster
(c) Newsletter
(d) Blog
3. By which action can senders send their messages?
(a) Gestures
(b) Speaking
(c) R eading
(d) Writing
4. Which of the following is an example of oral communication?
(a) Newspapers
(b) Letters
(c) P hone call
(d) e-mail
5. What are the types of words we should use for verbal communication?
(a) Acronyms
(b) S imple
(c) Technical
(d) Jargons
6. Which of these is a positive (good) facial expression?
(a) Frowning while concentrating
(b) M aintaining eye contact
(c) Smiling continuously
(d) Rolling up your eyes
7. What does an upright (straight) body posture convey or show?
(a) Pride
(b) Professionalism
(c) C onfidence
(d) Humility
8. Which of these is NOT an appropriate non-verbal communication at work?
(a) K eeping hands in pockets while talking
(b) Talking at moderate speed
(c) Sitting straight
(d) Tilting head a bit to listen
9. Which of the following statement is true about communication?
(a) 50% of our communication is non-verbal
(b) 20% communication is done using body movements, face, arms, etc.
(c) 5% communication is done using voice, tone, pauses, etc.
(d) 7 % communication is done using words
10. Which of these are examples of positive feedback?
(a) Excellent, your work has improved.
(b) I noticed your dedication towards the project.
(c) You are always doing it the wrong way.
(d) A ll of the above
11. Which of these are examples of negative feedback?
(a) I hate to tell you this but your drawing skill is poor.
(b) You can surely improve your drawing.
(c) These are good drawings but you can do better.
(d) None of the above
12. Which of the following are effective components of good feedback?
(a) Detailed and time consuming
(b) D irect and honest
(c) S pecific
(d) Opinion-based
B and C both answers
13.Which of these is NOT a common communication barrier?
(a) Linguistic barrier
(b) Interpersonal barrier
(c) F inancial barrier
(d) Organisational barrier
14. In which of the following, the underlined word is an adjective?
(a) R adha has a red dress.
(b) I can speak French.
(c) T he Girl on the Train is a best-seller.
(d) Abdul can swim fast.
A and C both answers