Complete the following activity : (Any One)
1) Complete the concept chart:
Attributes in representative
Answers
attributes of a representative:
1) verifiability.
2) acknowledgement of uncertainty.
3) expression of themes in research.
4) compelling narration.
please mark it as brainliest
thank u
Answer:
We go over why these attributes are so important in detail :
Explanation:
- Friendly :
It may seem obvious, but a customer service representative should be pleasant first and foremost. On a daily basis, he will be exposed to a wide range of personalities, and the friendlier the rep is to begin with, the easier it will be for him to build rapport with customers. Look for candidates who are approachable and charismatic, and eliminate anyone who you would not want as a seat mate on a flight. Then go a step further and ask for an example of a difficult situation in which they were able to maintain their composure while remaining friendly. Look for candidates who can easily provide examples.
- Particularly good with details :
To address customers' needs quickly and simply, customer service representatives must be able to recall a vast amount of knowledge about the company and its products. Pose open-ended questions about yourself and your previous experience to candidates. Look for candidates who can provide meaningful answers in great detail. The manner in which the candidates relay information about themselves to you foreshadows the manner in which they will relay information about your company and products to your customers.
- Creative and entertaining :
Customer service is a job that is frequently repetitive. As a result, many representatives experience burnout. In order to find representatives who won't wilt under the daily grind that a call center can sometimes be, look for candidates who are amusing or stand out as especially resilient to boredom.
- Communication Capability :
It may seem obvious, but the ability to communicate well does not simply imply that a representative can speak well. Perhaps more importantly, it implies that he or she is able to listen well. One of the most common customer complaints about the service they receive is that representatives only answer part of their questions or do not answer them at all. Part of this could be attributed to representative burnout, but it could also be attributed to representatives who are innately bad listeners. Look for candidates who thoughtfully consider your questions and respond directly, and avoid those who speak over you in order to answer quickly or provide broad answers that only a few people understand.
- Calm :
Every day, dealing with a slew of customer wants, needs, and complaints can wear a representative down. A candidate must have an innately calm demeanor to be a good fit for a customer service position. Look for candidates who have a relaxed demeanor and a comfortable body language. In order to get a sense of someone's ability to think clearly and act calmly when things aren't going well, ask questions about real-life examples of being calm under pressure and pose a few "how would you handle ____?" questions.
If you can find candidates who possess the qualities listed above, you will be well on your way to creating a fantastic, customer-centric brand and culture.
Learn more about similar questions visit :
brainly.in/question/13324558
brainly.in/question/37312836
#SPJ2