conflict is a tool in the hand of manager. justify the statement?
Answers
Answer:
In the process of optimising your local water and sanitation system, it is very likely that you will face conflicts between groups or individuals, especially when it comes to decision-making. A conflict can be defined as a disagreement through which the parties involved perceive a threat to their needs, interests or concerns. Conflict management offers approaches that help in preventing or resolving conflicts. It is a broad concept that cannot be described simply as a “tool”. Nevertheless, a number of key steps can be identified in many approaches to conflict resolution (MORIARTY et al. 2007). Here, we focus on the community level; that is conflict management for small groups or individuals.
Advantages
Discussing conflicting views can lead to better solutions
Managing conflict is quicker and more efficient than letting conflicts fester
Can prevent long-term impacts of unresolved conflicts
Reduces obstacles to communication between participants
Addresses the needs of every stakeholder involved
Disadvantages
In hardship cases, a neutral and skilled facilitator (mediator) who has no stake in the original disagreement is necessary
The outcome is dependent on the skills of the facilitator
Resolving conflict cannot always be done quickly
Personal conflicts and misperceptions can easily overshadow the actual problem
Involving all stakeholders in the conflict management process can be very time consuming