Question

consumer right regarding expiry date

Answer 1

If a business uses vouchers and gift cards, it is providing consumers with a ‘non-cash payment facility’.

The Australian Securities and Investments Commission (ASIC) has set requirements for vouchers and gift cards, based on the Corporations Act 2001.

Vouchers and gift cards:

must clearly display the expiry date. This includes the activation expiry date for cards that need to be activated before use

can be used more than once

cannot be reloaded (i.e. the value cannot be increased or added to)

cannot be redeemed for cash unless there is a remaining amount that, in the business' reasonable opinion, cannot be conveniently used.