Question

crisis communication and social media ​

Answer 1

Answer:

6 Ways Social Media Can Help You Connect With Your Customers During a Crisis

Know your audience. ...

Listen to your audience. ...

Plan a content schedule ahead of time. ...

Show empathy and build trust. ...

Empower your employees. ...

Explain how your business is pivoting.

Answer 2

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Therefore proper crisis communication in the workplace can help you: Protect your employees and other stakeholders during a crisis. Build trust in the workplace. Prevent the spread of misinformation in the workplace.

Social media are interactive Web 2.0 Internet-based applications. User-generated content—such as text posts or comments, digital photos or videos, and data generated through all online interactions—is the lifeblood of social media.