Customer Service Rep.: Can you install LOVE?
Customer: I can do that. I’m not very technical, but I think I am ready to install
now. What do I do first?
Customer Service Rep.: The first step is to open your HEART. Have you located
your HEART ma’am?
Customer: Yes I have, but there are several programmes running right now. Is it
okay to install while they are running?
19. What does C.S.R. ask customer?
20. What does C.S.R. advise customer?
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