Customer Web Access was down because of which human error type ?
a) Process or Rule Based
c
b) Lapse
c) Knowledge Based
d) Slip
Answers
Answer:
Explanation: Web access/down issue is related to Knowledge based error.
Answer:
c) Knowledge-Based error
Explanation:
It is the behavior to use knowledge-based error when confronted with new or unexpected situations for which you do not know the rules or procedures of reference.
According to Rasmussen's model, there are three types of human error.
Lapse error: memory lapse
It is a run-time error caused by a misunderstanding. Because of the memory, the action produces a different result than expected. The error is not immediately visible. The person's action plan is correct, but one or more of the scheduled actions have been skipped and are not being performed.
slip error: forgetfulness or involuntary mistake
It is a runtime error related to the level of skill. The actions are carried out in a different manner than planned; the person should know how to carry out the task, but does not and does so incorrectly. The error is clearly visible. In this case, the person's action plan is correct, but one or more of the actions planned were carried out incorrectly.
Mistake: you do the wrong things
The error is not committed during the practical execution of the action plan; in fact, the actions are carried out exactly as planned; however, there are other issues that cause the error. The actions were carried out successfully, but the person's entire plan was incorrect.
We can have the following errors for this type of error:
rule-based mistakes:
Errors due to the selection of the incorrect rule due to an incorrect perception of the situation, or omissions in the application of a rule;
Knowledge-based errors: errors caused by a lack of knowledge or incorrect application. To these three types of errors, we can add a fourth: the violation.
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