Question

Dealing way with this client

Answer 1

Explanation:

Set expectations. Too often, pushy customers keep pushing because the lines are not clear enough. ...

Reset expectations at each interaction. ...

Aim for parity when going outside of the original understanding. ...

Don't threaten. ...

Keep records

Answer 2

Say thank you when you lose a client. ...

Keep your door open to their future business. ...

Ask for permission to check in with them. ...

Spend your time finding new customers to replace the client you lost. ...

Debrief your team and retool your approach.