Define and describe the human violation of poor service delivery.
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Poor service delivery by definition means that you are not getting the level of service that you are paying for.The Consumer Contracts Regulations define rights and protection in purchase and delivery products, goods and services.
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We are required to define and describe the human violation of poor service delivery which we will do as under:
- Service delivery can be defined as any contact for various reasons with the public administration during which citizens, residents, or enterprises give and take or provide data, handle the affairs of the government or fulfill their duties.
- The services provided should be in such a manner that it is effective, predictable, reliable, and customer-friendly.
- When this doesn't happen then there is poor delivery of service.
- There are many reasons for this.
- Poor planning, political influence, corruption, lack of participation from citizens, lack of transparency, accountability, manipulation, and very poor human resources policy.
- So, when the Municipal corporation fails to provide water, electricity, garbage removal, cleanliness, and any other services, there is a human rights violation.
PROJECT CODE: #SPJ3
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